Privacy Policy
Effective March 18, 2026
1. Introduction
Social Grace Communications (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients and their customers. This Privacy Policy explains how information is collected, used, and safeguarded when using our services.
2. Information We Collect
We may collect and process the following types of information:
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Name
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Phone number
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Email address
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Appointment details
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Call notes and messages
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Any information voluntarily provided during calls or scheduling
We do not intentionally collect sensitive personal data beyond what is necessary to perform our services.
3. How We Use Information
We use collected information to:
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Answer and route incoming calls
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Schedule and manage appointments
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Relay messages to our clients
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Provide customer service support
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Maintain internal records for service accuracy
4. Call Handling & Third-Party Platforms
We utilize third-party communication platforms, including
Talkroute,
to manage incoming calls, messages, and communications.
These platforms may process call data in accordance with their own privacy and security policies.
5. Data Sharing
We do not sell, rent, or trade personal information.
Information is only shared with:
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The client/business you are contacting
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Authorized service providers necessary to operate our services
6. Data Security
We take reasonable administrative and technical measures to protect information from unauthorized access, disclosure, or misuse.
However, no system can be guaranteed 100% secure.
7. Confidentiality & Professional Standards
As a service provider, we handle communications with professionalism and discretion. Information shared during calls is treated as confidential and used solely for business purposes.
8. Your Rights
You may request:
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Access to your information
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Correction of inaccurate data
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Deletion of information where applicable
Requests can be made by contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Information
For questions regarding this Privacy Policy, please contact: